Last Updated: August 12, 2024
At Reach Sleep Labs Lmtd (“we,” “our,” “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.reachsleep.com (the “Site”) and purchase our oral sleep appliances (“Products”). By using our Site, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect information from you when you visit our Site, place an order, sign up for newsletters, or engage with us in other ways. This information may include:
Personal Information
- Contact Information: Name, email address, phone number, mailing address.
- Account Information: Username, password, purchase history, and other details you provide when creating an account.
- Payment Information: Credit card details or other payment information (though payment data is processed by third-party payment processors and is not stored by us).
Health-Related Information
- Sleep Data: If you choose to submit health information related to your sleep, such as symptoms of sleep apnea, snoring, or other conditions, we may collect that data to help us personalize your experience and recommend the appropriate product for your needs.
Usage Information
- Technical Data: IP address, browser type, device type, pages visited, links clicked, and other usage statistics.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and other technologies to track your usage patterns on our Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Orders: To fulfill your orders and process payments for Products.
- Customer Support: To communicate with you about your orders, answer customer service inquiries, and provide any support related to our Products.
- Marketing and Promotions: To send you promotional emails, newsletters, or special offers related to our Products, unless you opt out. You can always opt out of marketing communications by following the unsubscribe instructions in any email we send you.
- Personalization: To customize your shopping experience, including product recommendations and tailored content based on your preferences and health-related information.
- Improving Our Services: To analyze how customers use our Site and improve the user experience, products, and services.
- Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal requests.
3. How We Share Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: We may share your information with third-party companies that provide services on our behalf, such as payment processors, shipping companies, marketing providers, and customer service platforms. These third parties are required to keep your information secure and only use it for the purposes we’ve specified.
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or legal processes, or to protect the rights, property, and safety of our company, customers, and others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and how it affects your personal data.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes the use of encryption (SSL/TLS) during payment transactions and secure storage protocols for sensitive data. However, please note that no data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
You have certain rights regarding your personal data. These may include:
- Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
- Deletion: You can request that we delete your personal data, subject to certain exceptions (such as legal or contractual obligations).
- Opting Out of Marketing Communications: You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in any email you receive from us.
- Cookies: You can manage your cookie preferences through your browser settings or by using the tools available on our Site.
If you would like to exercise any of these rights or have questions about your personal information, please contact us at support@reachsleep.com.
6. Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or accounting requirements. After that, your data will be securely deleted or anonymized.
7. Children’s Privacy
Our Products and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: support@reachsleep.com