Effective Date: August 12, 2024
Welcome to Reach Sleep Labs Lmtd (“we,” “us,” or “our”). By accessing or using our website, products, or services, you agree to these Terms and Conditions (“Terms”). If you do not agree, please refrain from using our services.
1. Definitions
1.1. “Products” refer to custom oral devices and other related items we manufacture.
1.2. “Services” include consultations, customer support, and use of our website or applications.
1.3. “You” or “User” refers to individuals or entities using our Products or Services.
2. Use of Our Website and Services
2.1. Eligibility: You must be at least 18 years old or have consent from a legal guardian to use our services.
2.2. Compliance: You agree to comply with all applicable laws and regulations when using our Products or Services.
2.3. Account Security: If you create an account, you are responsible for maintaining its confidentiality and for all activities under your account.
3. Medical Disclaimer
3.1. No Medical Advice: Information provided on our website or by our team is not a substitute for professional medical advice, diagnosis, or treatment. Consult a licensed healthcare provider for specific concerns.
3.2. Single patient use: Our devices are custom-made and are solely made for one specific person.
4. Orders and Payment
4.1. Placing Orders: Orders must be placed through authorized channels (e.g., healthcare providers, this website, or authorized resellers).
4.2. Payment Terms: Payments are due in full at the time of purchase unless otherwise agreed. Accepted payment methods are listed on our website.
4.3. Order Cancellations: Orders for custom-made devices cannot be canceled or refunded once production begins.
5. Warranty
5.1. Our products may include a limited warranty for defects in materials or workmanship. Details of the warranty are outlined in our [Warranty Policy].
5.2. Warranty claims must be submitted in a timely matter along with proof of purchase.
6. Limitations of Liability
6.1. No Guarantees: We do not guarantee specific results or outcomes from using our products.
6.2. Exclusions: To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
7. Intellectual Property
7.1. Ownership: All content on our website, including text, graphics, logos, and software, is owned by us or our licensors and is protected by intellectual property laws.
7.2. Restrictions: You may not copy, reproduce, distribute, or create derivative works from our content without our express written consent.
8. Privacy
8.1. Your use of our Products and Services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
9. Governing Law and Dispute Resolution
9.1. Governing Law: These Terms are governed by the laws of Wisconsin, without regard to conflict of law principles.
9.2. Dispute Resolution: Any disputes arising from these Terms shall first be resolved through good-faith negotiations. If unresolved, disputes will be submitted to binding arbitration in accordance with Arbitration Rules.
10. Modifications to Terms
10.1. We may update these Terms from time to time. Changes will be effective immediately upon posting on our website. Continued use of our services indicates your acceptance of the updated Terms.
11. Contact Us
If you have questions or concerns regarding these Terms, please contact us:
support@ReachSleep.com